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iluvm wholesale website

Terms And Conditions

New lines now in stock, please check the website weekly for more additions.

About Us ILUVM Co. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@iluvm.co.uk

This site and all content, text, pictures etc are © Copyright of ILUVM Wholesale Jewellery and can not be used without wriiten permission from iluvm ltd.

General
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Description of Goods
Many of the products we sell are of a descriptive nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods..

Accuracy of Product Information
All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists, or been gathered from public-domain sources. The intention of ILUVM is that all information on the website should be as accurate and up to date as possible. However, ILUVM Jewellery Company cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.

Description of Use
All products are intended for use of persons aged 14 years or over.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account to the value of the incorrect price (including delivery charges).

Site Registration
Please provide accurate and up to date information when you register for a wholesale account and if your registered trading situation changes, i.e. switch from "craft fairs" to "online retailer" please inform us immediately or your account could be suspended. Please do not use content or pictures from this web site without obtaining written permission first.

Our Contact details:
Phone: +44 (0) 1708 402581 MOBILE or SMS 07909 917581
Email: sales@iluvm.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept all major credit and debit cards, Mastercard, Switch, Solo, Visa, Electron via Protx and PayPal .

We understand that some of our customers may not wish to use their payment card on the internet. We are always happy to take your order and card details by telephone or a cheque. Just call +44 (01) 1708402581 and we shall process your order straight away.

Delivery Schedule UK Delivery of products (stock items) will normally be the same day if the order is before 12pm from clearance of payment. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we are temporarily out of stock, we will notify you of this position and advise you of an approximate date for dispatch of the goods. For delays of more than 28 days, you will have the right to cancel the order and we will refund any money paid by you for the goods. All pre ordered items will be dispatched as soon as they come into stock and before they are re-published on the website.

All prices on our website are exclusive of delivery & packing charges which will be added to the price of the products at our checkout. All goods are sent in plastic bags or cellophane wrappers as dispatched from the factory.

Delivery in the UK: Standard Postal Delivery £5.50 all orders up to £150.00. Orders over £150.00 FREE DELIVERY. For Delivery of orders outside of the UK please contact us for cost of delivery.

POSTAL PROBLEMS, Some times orders sent by Royal Mail may be delayed we keep all tracking numbers in the office please call or email if you would like your number to track. All emergancy enquiries please call our mobile number 07909 917581. Make sure you leave a message with your phone number if the call isn't answered.


PLEASE NOTE THE OFFICE WILL BE SHUT FROM 29/05/2010 TO THE 14/06/2010 EMAILS AND ORDERS WILL NOT BE DEALT WITH TILL THEN, USE THE MOBILE FOR ABSOULTE EMERGANCIES ONLY AS WE ARE NOT IN THE COUNTRY.

Tax Charges VAT No: 911603950

Credit Card Security All credit card are handled by Protx or Paypal on their own secure servers. We do not retain or have access to any credit card numbers or details. Please see Protx or Paypal web sites for further security details.
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption.

Guarantee We guarantee your satisfaction. For all queries, please contact us immediately for a speedy solution. All terms and conditions apply. Sales@iluvm.co.uk or telephone 01708 402581

Reaching Us Our prefered method of contact is by email; sales@iluvm.co.uk. If you are unable to email or the matter is urgent please telephone: ++44 (0) 1708 402581 for out of hours or immediate contact please call or SMS our mobile 07909 917581


Please allow 48 hours for a response, we will endeavour to contact you more quickly where possible. If we are unable to reply instantly we will reply as soon as we can.

Privacy Policy ILUVM do not disclose buyers' information to any third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.

Registration Privacy
We only collect information essential to opening a wholesale account with iluvm. This information is only stored to check for correct wholesale status and delivery details.

PRIVACY STATEMENT
Your online privacy is of utmost importance to us. We never sell or rent your personal information to any third parties under any circumstances. Your trust in iluvm and the security of your personal information is our primary concern. Our host’s servers only collect the domain name and user specific information on the pages you access or visit. We also collect any e-mail or correspondence and shipping information when creating an account or e-mailing us directly.
E-MAIL PRIVACY
We will only use this contact information to improve your experience when visiting our site and notify you of iluvm products, sales, and events. If you do not wish to receive any promotional/sales e-mails please e mail to "sales@iluvm.co.uk" with unsubscribe in the subject line. Please know that we would never share, rent or sell your e-mail address or contact information with other organizations. If you have any other comments or concerns about e-mail you receive from us please e-mail us at sales@iluvm.co.uk.
PHONE NUMBER PRIVACY
We will only contact you by phone if we have a question or concern about your order or registration or payment. We will not call you for any other purpose or share your phone number with other companies.
MAIL PRIVACY
We receive your mailing address online when you register for an account. You may receive periodic mailings from
us with information on new products, sales, and events although we primarily use e mail as a means of contact. If you prefer not receive our mailings, please write to us at the address
below requesting to be removed from the mailing list. Please include your name as it appears on your account and your complete
mailing address with a letter requesting removal.

Mailing Address:
iLuvm Ltd
Harlequin House
North Road
Ockendon
Essex RM15 6AZ

UK

Copywrite of goods and images. All web site content is the property of iLuvm Limited or its suppliers. Permission needs to be granted in writing by a director of iLuvm for use of our images and content. We reserve the right to release this information. If permission is granted by a director of iLuvm for use of our images and interlectual property it is for for personal use only we do not authoriset commercial use. Any other use, without the written permission of iLuvm Limited, is strictly prohibited and will be persued by our legal representitives. We take copywrite of our goods very seriously and will persue anyone that copies our design and or interlectual property.

NOTIFICATION OF CHANGES TO THE CUSTOMER SERVICE AND PRIVACY POLICIES:
We reserve the right to revise our Customer Service Policies and Privacy Policy as needed. Any changes or revisions to the iluvm policies will posted here. We reserve the right to make changes at any time without notifying you, the customer. We suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used.

Returns Policy All goods shall be the sole responsibility of the purchaser upon delivery. We will only deliver goods to the address on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.

All goods must be inspected thoroughly upon delivery. Products that are deemed faulty or of insufficient quality can be returned for replacement/refund with in the first 7 days of receipt. ILUVM Jewellery offer a Full Money Back Guarantee to our on-line shoppers, this does not affect any statutory rights that you may have, please state all order details within the correspondence and whether you wish a full refund or replacement goods. Please inform iluvm as soon as possible if you have any faulty or goods of insufficient quality so we can thoroughly check our stock to prevent any potential issues.
All returned goods are your (the customer) responsibility until received by iluvm, therefore we recommend goods are returned by special delivery at your (the customer) cost.

Time Limitation for Notification of Claims

Damage in transit: If goods arrive in a damaged condition you must inform us within 7 days from delivery.
Shortages: If there are shortages within your order, you must notify us within 7 days from receipt: It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.

Non-Deliveries: We will not accept liability for goods lost in transit unless you have specifically requested the insured delivery service and we are notified within 3 days from the expected delivery date.

Refunds
Refunds will be given at the discretion of the management and will only be processed with in the 7 day period from receipt of delivery. Goods received after this period will not be intitled to a refund no exceptions.

Returns after 7 day period.
Returns received after the 7 day receipt of delivery period will be returned to you (the customer) and will not be processed. If the goods are returned to you we will charge you again for P&P. We will not accept any returns after this time.

This does not affect any statutory rights that you may have.
Please find a link below to the full distance selling regulations.

Consumer Protection (Distance Selling) Regulations 2000

Remittance Terms The price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed and your credit charged accordingly. Please note the remittance will appear as Protx or iluvm on your creditcard/bank statement. We do not offer credit accounts or sale and return of goods.

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