All goods shall be the sole responsibility of the purchaser upon delivery. We will only deliver goods to the address on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.
All goods must be inspected thoroughly upon delivery. Products that are deemed faulty or of insufficient quality can be returned for replacement/refund with in the first 7 days of receipt. ILUVM Jewellery offer a Full Money Back Guarantee to our on-line shoppers, this does not affect any statutory rights that you may have, please state all order details within the correspondence and whether you wish a full refund or replacement goods. Please inform iluvm as soon as possible if you have any faulty or goods of insufficient quality so we can thoroughly check our stock to prevent any potential issues. All returned goods are your (the customer) responsibility until received by iluvm, therefore we recommend goods are returned by special delivery at your (the customer) cost.